Orders placed Monday-Friday before 1 PM will begin processing that day, excluding holidays, and will ship within 3-4 business days pending payment. Orders placed on Friday after will begin processing on the following Monday. Delivery time does not include Saturdays, Sundays, or Holidays.

HOW MUCH IS SHIPPING AND HANDLING?

• Shipping Cost is calculated dynamically based on time and your location. This is to give you the best rate available. 
• For orders over R799 shipping is FREE OF CHARGE
• Please use the tracking number provided to trace your parcel online.
• Once your order is ready shipping typically takes 2-3 days in South Africa following dispatch. For outlying areas, it may take 5-7 days.
• We use uAfrica and associated courier partners for door-to-door courier service, so please ensure someone is present at the delivery address from 9 am to 5 pm on weekdays to receive shipment.

 INTERNATIONAL ORDERS

• We currently do not ship out of South Africa, please keep an eye on our social channels for the latest updates.
   

RETURNS

If a parcel is returned to Skin Theory because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & postage fee of R60 to have it re-delivered. If you prefer a refund on the returned parcel, we will deduct R60 off the total order amount (excluding Express Shipping charges) to cover handling & postage fees. Unfortunately, Skin Theory is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages.

MISSING ITEMS

Please note that the products in your order may be split into two (or more) fulfillments.  We recommend checking the email with your tracking link to see if you receive any additional tracking information. If your item is indeed missing or MIA, please reach out to us at info@skintheory.co.za

INSURANCE

At Skin Theory we endeavour to provide the best customer service possible which is why we have partnered with industry leaders to ensure that your goods arrive safely. uAfrica has compiled a document for each courier, containing need-to-know information in relation to their policies for insurance, as well as the processes to be followed for insuring your goods and/or processes to be followed should you need to claim under any policy of insurance. This document is merely provided by uAfrica as a means to give clarity on the processes relating to the Courier’s policies of insurance. However, whilst uAfrica endeavours to ensure that the information contained therein is accurate, correct and up to date, uAfrica does not warrant, hold out or in any way represent this to be the case.

Click here for Insurance overview